gorukana-logo
Terms and Conditions

Policies / House Rules are considered part of our reservation agreement with you. As our guest, and as upon your check-in, you are agreeing to abide by ALL our Policies / House Rules, terms and conditions, and procedures. The Management of Gorukana Eco Wellness Centre would greatly appreciate your co-operation in abiding the following, as we value each of our guest’s safety and enjoyment.

General Information

  • BR TIGER RESERVE: Entry is allowed between 06:00 AM and 06:00 PM. Guests are requested to plan their travel accordingly, as we would be unable to influence any situation which arises due to above mention.
  • BR Hills is an Eco-Sensitive Zone: Please abide by the forest rules and norms
  • Approach road (300mts) to Gorukana is rough terrain and may get slippery during monsoon.
  • No 24-hour Front Desk. Front Deck timings: 09:00 am to 05:00 pm.
  • AYURVEDIC WELLNESS CENTRE: 07:00 AM to 06:00 PM. Please book appointments at the reception.
  • TRIBAL CULTURAL PROGRAM is organized to preserve and promote rich tribal cultural heritage of the Soliga tribal community. Terms and Conditions apply
  • Gorukana has NO TV, Wi-Fi and Intercom facility in rooms to maintain the tranquillity of the environment
  • NO AC, only fans in all guest rooms. Temperature on a summer afternoon is moderate to warm.
  • MOBILE CONNECTIVITY: The property has limited network coverage. Airtel and JIO has good coverage.
  • Wi-Fi ACCESS: Wi-Fi at Gorukana is restricted to Reception area only. (subjected to network availability)
  • FOREST SAFARI at K.GUDI: Safari is conducted by Forest Department at a fee. We do not have any arrangements for Safari bookings. Safari Timings:07:00am to 09:00am & 03:00pm to 05:00om. Drive to K.Gudi (18kms, 40 mins) and back in guest own vehicle.
  • Cottages/Rooms are situated amidst a rich biodiversity; in such ecosystem, you would find spiders/lizards/insects/frogs etc. in your rooms or toilets.

Reservations

CHECK-IN TIME: 01:00 PM
EARLY CHECK-IN: Early check-in is offered based on availability and on prior request. If you require a guaranteed early check-in, then pre-registration and payment are required.

Guaranteed early check-inn charges:

  • Arrival between 06:00 AM to 09:00 AM – 50% of room charges
  • Arrival between 09:00 AM to 12:00 PM – 25% of room charges

CHECK-IN REQUIREMENTS: Guests must be at least 18 years of age to check in at Gorukana.  As per Government regulations, it is mandatory for all guests to provide their valid government issued photo identification (Aadhar Card, Driving License, Voter ID Card and/or Passport) at check-in. Pan card is not considered as a valid photo identity. Passport & Visa mandatory for foreign nationals.

GUEST PROFILE: Unmarried couples not allowed. Groups with only male guest are not allowed at this property.

PAYMENT TERMS: All bookings require 100% payments to secure a reservation. For the group bookings, 50% payment during booking and balance amount in prior of 7 days to arrival for guaranteed reservations.

CHECK-OUT TIME: 11:00 AM

LATE CHECK-OUT: Late check-outs are subject to availability, and may be chargeable. If you would like to request for a later check-out time, please inform Front Desk by 10:00AM on the date of check-out. Delayed departures without intimation and/or approval shall incur a penalty fee of Rs.1500/- per room.

Late check-out charges:

  • Departure between 12:00 PM to 03:00 PM – 25% of room charges
  • Departure between 03:00 PM to 06:00 PM – 50% of room charges
  • Departure after 06:00 PM – 100% of room charges

CHILDREN: children aged under 5 years stays complimentary with their parents (without extra bed). Children between 5 to 12 years of age will be charged as per child tariff rate. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the property unsupervised.

MAXIMUM OCCUPANCY: Cottage maximum occupancy is 4 guests. Tree House maximum occupancy is 3 guests. If you exceed the maximum number of guests allowed, you will be asked to rent another room for proper accommodations or vacate the property.

RATES: All rates are quoted in Indian Rupee (INR). Rates may increase without notice.  Rates are based on Twin occupancy and subject to availability. Extra charges are applicable for extra adult or children above 5 years

CANCELLATION Policy

Gorukana is not responsible for weather conditions, personal emergencies, or schedule changes. Confirmed bookings may be altered or cancelled if intimation in writing reaches the organization as per the following terms:

CANCELLATION FEE applies on the full value of the booking and only Credit Vouchers are issued for the balance amount, valid for 3 months

  • Free, if requested prior of 15 days to check-in
  • 20% – for cancellation request between 14 to 7 days prior to check-in
  • 50% –  for cancellation request between 7 to 3 days prior to check-in
  • 100% – for cancellation request within 3 days (72 hrs) to check in or No Show

One Postponement is free if requested prior of 7 days to check-in (no further changes or cancellation).

  • 50%  – if requested between 48 hours to 72 hours to check-in
  • No modification, if requested within 48 hours to check-in

Credit Voucher Utilization: If the guest is unable to use the Credit Voucher by within given period, the Credit Voucher amount shall not be refunded.

Refunds: In case of refund, it will be processed within 15 working days from the date of receipt of bank account details from the customer. Card transaction or processing fees if any will be deducted from the refund amount.

Eco Wellness Centre Etiquette (House Rules)

NIGHT QUIET HOURS: 10:00PM to 06:00AM. If you become aware of a disruptive guest, please contact our staff immediately by phone or in person.

PATHWAYS LIGHTS: Pathways are dimly lit and are switched off at 10:00 PM to reduce the impact of night pollution on wildlife and ecosystem.

NO IN-ROOM PARTY: We enforce a strict No In-Room Party Policy to ensure we can protect our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on the property. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the property without refund.

NO SMOKING POLICY: Gorukana is 100% Smoke-Free Environment. Smoking is strictly prohibited in all rooms, balconies and public area. Parking area is only the designated as smoking zone.

NO ALCOHOL POLICY: Gorukana has a strict No-Alcohol Policy. Alcohol is prohibited in all areas.

NO SUBSTANCE ABUSE: Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to police and asked to leave the property. Any evidence or suspicion of drug use on the premises shall also be reported to police.

NO PETS: PETS ARE STRICTLY NOT ALLOWED

DINING FACILITY: All meals are served at the Oota Da Mane (Dining hall) during the scheduled timings only.

01:15 PM – 02:45 PM        Lunch

08:15 PM – 09:30 PM        Dinner

08:30 AM – 09:45 AM        Breakfast

Buffet service only, no room service. Do Not carry food from dining hall to rooms or other places.

A La Carte menu not available. Outside food strictly not allowed.

Lunch service shall be not available after 3:00 PM

POWER: Due to the remote location of the property, power restorations are usually delayed. Generator timings: 06:00 AM to 10:00 AM and 05:30 PM to 10:00 PM. All rooms are equipped with inverter bulb.

SINGLE-USE PLASTIC FREE: As part of our commitment to reduce environmental impact, we avoid use of single-use plastics such as but not limited to packaged water bottle, disposable amenities etc.

NO INDIVIDUAL TIPPING POLICY: Please do not tip the staff individually. We have provided a TIP BOX at the Reception to enable you to show your appreciation for all our staff. The amount collected is distributed equally among the entire staff.

GUEST POLICY

GUEST’S BELONGINGS: The Management will not in any way whatsoever be responsible for any loss/or damage to the Guest’s belongings or any other property from either the guest room or any other part of the facility for any cause whatsoever including theft of pilferage.

PARKING AT OWN RISK: On-site self-parking is provided, solely at the risk of the owner. Management shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on property.

DAMAGE TO PROPERTY: Any damage to the property howsoever caused (whether by deliberate, negligent, or reckless act), is the responsibility of the registered guest for each particular room. Damages will be charged at 150% of full and new replacement value plus any shipping and handling charges, for the special cleaning, repair or replacement of the damaged article.

VISITORS: Visitors must notify Front Desk upon their arrival and provide a government approved photo identity. Visitors are not permitted in the rooms, but can meet the guest in reception. No visitors after 6:00PM.

HOUSEKEEPING SERVICES: Daily housekeeping services are provided between 10:00 AM to 04:00 PM.

LINEN CHANGING: Your comfort is very important to us. For guests staying multiples nights, bed linen is changed every alternate day. Used towels are exchanged for fresh towels daily.  Please contact our Front Desk staff if you have any additional questions or concerns.

COOKING, COMBUSTIBLES, OR FIREWORKS: The safety of our guests, staff, and this facility is extremely important to us. Preparation of food in guest rooms by any type of cooking appliances is prohibited. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on the property.

PHOTOGRAPHY: Photography is permitted as long as it is for personal use and not to be published in any other format. Use of drones by guests is prohibited

ENFORCEMENT: All staff are trained and required to respond to potential violations of our Policy / House Rules. Guests who refuse to abide by the reasonable standards and policies established by Gorukana Management for safety of all guests, staff, owners, property, and the operation and management of the Eco Wellness Centre will be evicted, with no refund. In addition, a penalty fee of Rs 1500/- per room will be charged for infraction(s) of our Management Policy / House Rules.

The Management has a zero-tolerance policy, with which they will refuse service or accommodation or may remove a person who while on the premises acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services.

The management reserves the right itself TO ADD, OR ALTER OR AMEND ANY OF THE ABOVE POLICY TERMS, CONDITIONS AND RULES at any point of time without prior notice.